1. Introduction
TrackMyTickets ("we," "our," or "us") operates the TrackMyTickets platform at trackmyticket.luminoai.online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using TrackMyTickets, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, organization name, and password when you register
- Ticket Data: Support tickets, comments, attachments, and related content you create
- Contact Information: Information you provide through our enquiry form (name, email, company, phone, message)
- Feedback: Ratings, bug reports, and feature requests submitted through the platform
2.2 Information Collected Automatically
- Log Data: IP address, browser type, pages visited, time of access, and referring URLs
- Device Information: Device type, operating system, and screen resolution
- Cookies: Session cookies for authentication and preferences (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the TrackMyTickets platform
- Authenticate users and manage access control
- Process and route support tickets within your organization
- Send transactional emails (OTP codes, ticket notifications, welcome emails)
- Respond to enquiries and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
4. Data Storage & Security
4.1 Multi-Tenant Architecture
TrackMyTickets uses a secure multi-tenant architecture with dedicated database isolation for each organization. Your data is logically separated from other organizations' data.
4.2 Security Measures
- All data is encrypted in transit using TLS/SSL
- Passwords are hashed using industry-standard algorithms (PBKDF2)
- JWT tokens with short expiration times and token blacklisting
- Rate limiting to prevent brute-force attacks
- Database credentials encrypted using Fernet symmetric encryption
- Regular security audits and vulnerability assessments
4.3 Data Retention
We retain your data for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete your data within 30 days, except where retention is required by law.
5. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Within Your Organization: Ticket data is visible to members of your organization based on their role and permissions
- Service Providers: We use third-party email services (SMTP) to deliver transactional emails
- Legal Requirements: When required by law, subpoena, or legal process
- Protection of Rights: To protect the safety, rights, or property of TrackMyTickets, our users, or the public
6. Cookies
We use cookies and similar technologies for:
- Essential Cookies: Authentication tokens (JWT) stored in localStorage for session management
- Preference Cookies: Theme preferences (light/dark mode)
We do not use advertising or third-party tracking cookies. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access: Request a copy of the data we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your account and associated data
- Data Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for specific purposes
To exercise any of these rights, contact us at support@luminoai.online.
8. International Data Transfers
Your data may be stored and processed in servers located in different regions. By using our service, you consent to the transfer of your information to countries outside your country of residence, where data protection laws may differ.
9. Children's Privacy
TrackMyTickets is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@luminoai.online
- Website: Contact Form